The Extent of Organizational Citizenship Behaviour in Various Industries

Abstract

Through this research paper, we try to find the relation between the organizational citizenship behavior practiced in various industries and the attrition rates in that particular industry. The extent to which the 5 basic behaviors of OCB, which are: altruism, conscientiousness, sportsmanship, courtesy and civic virtue, are practiced in these industries has been captured and their relation with attrition trends studied. The entire study has been focused on the young workforce (age group, 21-30) and the result that became evident after analyzing the survey data was that OCB plays a very minor role in determining the turnover intention of the employees.