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Analysis of Delays Due to Waiting Lines in Healthcare Delivery for Sustainability


  • Dr. V.N. Bedekar Institute of Management Studies, Thane, Maharashtra, India
  • North Maharashtra University, Jalgaon, Maharashtra, India


Due to the increasing population and the rise in the infectious as well as chronic degenerative diseases, healthcare industry is growing at very fast. In healthcare services, it is generally observed that, it is difficult to manage system due to overcrowding and waiting lines. Therefore it is very important to resolve this waiting line problem, to avoid further major problems like loss of human life and havoc in the operations. Waiting line analysis (Queuing theory) is the mathematical and scientific approach to the system. The queue are formed due to the arrival rate of patients is faster than the hospital system can handle. It is applicable to healthcare settings where the systems have excess capacity to accommodate random variations. Also it suggests the system about the best solution to the system which is workable and reduce the long queues and bring optimization in the operations.


Healthcare Delivery, Operations Research, Patients, Waiting Line (Queue), Waiting Line Analysis.

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